Everything you need to know about using Camera Hub. Looking for answers to common questions? Visit our FAQ page.
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Camera Hub helps you keep an eye on all your security cameras from one place. Whether you have cameras in one building or across dozens of locations, Camera Hub shows you which cameras are working, which ones need attention, and sends you alerts when something goes wrong.
Think of it as a central control room for all your security cameras — accessible from any web browser.
Go to the login page and enter your username and password. If this is your first time, you may need to verify your email address before you can log in.
The dashboard updates itself automatically. When a camera goes offline or comes back online, you'll see the change right away without needing to refresh the page. If your internet connection drops, the updates will resume on their own once you're back online.
Each site in the sidebar has a colored dot that tells you how things are going at a glance:
Everything is working. All devices are connected and all cameras are online.
The recording devices are working, but one or more individual cameras are offline or not responding.
One or more recording devices can't be reached at all. This usually means a network or power issue at the site.
A site is a physical location where your cameras are installed — like an office building, warehouse, store, or any other place you're monitoring. Sites are how Camera Hub organizes everything. Each site contains recording devices, and each device manages one or more cameras.
If you have permission, click Add New Site at the bottom of the left sidebar to open the new-site form. The form has up to four tabs along the top — here's what goes in each one. (The Team tab only appears if your organization has other users you can assign.)
Add the people responsible for this site. You can set up a Primary and a Secondary contact:
You can always add more contacts (and fine-tune who gets what) later from the site's Contacts tab in Settings.
<iframe> snippet, or Upload Image to drag-and-drop a floor plan or camera layout (JPG, PNG, WebP, or GIF; 10 MB max).Check the boxes for any team members who should have access to this site. Only users in your organization who don't already see every site will appear here. You can also change this later from the site's Users tab in Settings.
When you're done, click Create Site at the bottom of the form. The new site will show up in your sidebar right away.
Note: Your plan determines how many sites you can create. See Plans & Billing for details.
Open a site from the sidebar and click the Settings button (gear icon) in the site header to open Site Settings. You'll see up to five tabs, depending on your permissions:
Each tab saves independently — changes on one tab don't affect the others. If a tab doesn't appear, your role doesn't have permission to use it.
At the bottom of the General tab, click Delete Site. You'll be asked to confirm before anything is removed.
Warning: Deleting a site permanently removes everything associated with it, including:
This cannot be undone.
You can add a map to any site so your team can see the layout at a glance. Two options are available:
Set this up in the site's Settings tab under General settings.
Each site can have one or more contacts — these are the people responsible for that location. Each contact has a name, email, and phone number. Contacts can be set up with different roles:
Each site has an alert interval that controls how often Camera Hub sends alert emails. The default is every 60 minutes. You can adjust this in the site's Settings tab — a shorter interval means faster notifications, while a longer interval means fewer emails.
You can attach notes to a site for internal documentation — things like access instructions, network details, or maintenance schedules. You can also save links to useful resources (like vendor support pages or internal wiki articles). Both live on the site's Info tab.
Click the edit pencil on the Notes card. A form opens with one big text box labeled Site Notes. Type anything your team needs to know about the site — access codes, parking info, contact procedures — and click Save Note.
Click + Add Link on the Links card. Fill in:
http:// or https://.Click Save Link. The link will open in a new browser tab when anyone on your team clicks it.
A device is the recording equipment that your cameras connect to. This is usually an NVR (Network Video Recorder) or DVR (Digital Video Recorder) — think of it as the "brain" that manages a group of cameras at a site. Camera Hub connects to these devices over the network to check camera status and capture images.
Each device belongs to one site, and each device can have many cameras connected to it.
Camera Hub works with five brands of camera recording equipment. When you add a device, you'll select which platform it uses:
Enterprise video management system. Supports setups where multiple servers work together (up to 5 server addresses per device) for high-availability environments.
Video management system commonly used in commercial and enterprise settings. Supports camera discovery and status monitoring.
Wide range of NVRs and DVRs. Supports both network (IP) cameras and coaxial (analog) cameras with automatic channel detection.
Network video recorders with modern interface. Tracks camera details like serial numbers and display IDs.
NVRs and DVRs with built-in web interface. Automatically discovers cameras and their names from the device.
Open the site you want to add the device to, then click the blue Add Device button (with a + icon) in the site header. You'll see a form asking for the details below. If you don't know a value, your network administrator or installer should be able to provide it.
192.168.1.10 or nvr.example.com. This is the same address you'd use to log into the recorder's own web page.admin by default.Credentials are encrypted and cannot be viewed later. After you save, Camera Hub only shows a placeholder where the password used to be. Make sure you have the right credentials before saving — if they're wrong, you'll have to re-enter them.
How often Camera Hub should check this device for camera status and take a new thumbnail. The default is Every 1 Hour. Available options:
Shorter intervals catch problems faster but put more load on the recorder and your network. Every hour works well for most sites.
If you selected Axxon, you can optionally add up to four more server addresses for high-availability clustered setups. Click Add Node to add another IP and port. Most installations only need the main address.
When the form is filled out, click Create Device. Camera Hub will try to connect to the recorder and automatically discover the cameras attached to it.
Camera Hub regularly connects to each device based on its scan interval to check which cameras are online and capture snapshot images. You can see the last time each device was checked and when the next check is scheduled on the device card.
If Camera Hub can't reach a device (for example, due to a network outage or power failure), the site status turns red (Critical). An alert email is sent automatically, and a follow-up email is sent when the device comes back online.
Camera Hub also checks the clock on each recording device. If the device's clock is off by more than 60 seconds compared to the server, you'll see a warning in the logs.
Incorrect device clocks affect video evidence. If a recorder's clock is wrong, all footage timestamps will be inaccurate. Configure NTP (automatic time sync) on every device to prevent this. Clock drift warnings should be investigated promptly.
Cameras are automatically discovered when Camera Hub connects to a device — you don't need to add them manually. Each camera shows its current status (online or offline), name, IP address, and which device it's connected to.
You can view cameras in two ways:
Use the toggle at the top of the camera panel to switch between views. Your preference is saved automatically.
Click on any camera to open its detail view, where you can:
What you can do depends on your role and permissions.
Each camera is checked during every scan of its device. The dashboard uses simple color-coded indicators:
When a camera goes offline, a log entry is created automatically. When it comes back online, another log entry records the recovery. The dashboard updates in real time so you always see the latest status.
Camera Hub automatically captures a thumbnail image from each camera during every scan. These thumbnails appear on camera cards in grid view so you can visually confirm what each camera sees.
When a camera goes offline, Camera Hub keeps the last image it captured so you always have a recent reference.
Camera Hub saves a snapshot from each camera every month, giving you a visual history of how each camera's view has changed over time. To browse the history:
History is kept for up to 12 months. This is useful for checking whether a camera has been moved, tampered with, or blocked by something new in its field of view.
If a camera is being taken offline on purpose (for maintenance, relocation, etc.), you can mark it as "Manually Disconnected." This tells Camera Hub to treat it differently:
Remember to re-enable. When a manually disconnected camera is back in service, turn off the Manual Disconnect flag so it's included in status monitoring and alerts again.
Camera groups let you organize cameras within a site for easier management. There are two types of groups:
A camera can belong to both a location group and a power source group at the same time.
To delete a group, click the trash-can icon next to it and then click Delete? to confirm.
You can mark important cameras as "critical" to give them special attention. Critical cameras stand out visually on the dashboard and are called out separately in alert emails, so your team can prioritize the most important cameras first. For example, you might mark cameras covering cash registers, server rooms, or main entrances as critical.
You can add notes to any camera to keep track of important information — maintenance records, known issues, configuration details, or anything your team needs to know. Every note is saved with a timestamp and the name of who wrote it, so you have a full history.
Reports are different from notes. A report is a formal way to flag one or more offline cameras so your team has a record of the incident. Each submitted report creates a log entry and stamps the cameras with a red indicator.
When to use what: Use notes for informal things (reminders, configuration details). Use reports when you want a formal, logged record of a camera problem.
Use the search bar above the camera list to find cameras by name, IP address, or status. You can also filter to show only online or offline cameras. This works across all camera types.
The Ping feature lets you test whether a specific camera is reachable on the network. This is useful when troubleshooting — it tells you right away if the camera can be contacted, without having to wait for the next scheduled scan.
You can export camera and log data to CSV files (which open in Excel, Google Sheets, etc.):
Camera Hub watches your cameras around the clock and notifies you when something goes wrong. You can get alerts in three ways: email, in-app notifications, and browser pop-ups. This way, you'll know about problems even if you're not looking at the dashboard.
When cameras go offline or devices become unreachable, Camera Hub sends alert emails to the contacts you've set up for that site. These emails tell you:
Cameras marked as "critical" are highlighted at the top of alert emails so your team sees them first.
Tip: Getting too many emails? Increase the site's alert interval (found in the site's Settings tab). The default is 60 minutes — setting it higher means fewer emails.
The notification bell in the top-right corner of the dashboard gives you instant updates without checking email. Notifications appear immediately when:
Each notification shows a colored badge so you can quickly tell how serious it is (Critical, Warning, or Info) and what type of event it is (Camera, Device, or System). A number on the bell icon shows how many unread notifications you have. Click the bell to see the last 24 hours of notifications.
Want to get alerts even when you're working in another tab or application? Enable browser notifications:
You'll see pop-up alerts with the camera or device name, what happened, and which site it's at. You can turn this off at any time from the same panel.
Camera Hub can send you a daily email summarizing how your cameras have been performing over the past 24 hours. These reports include:
To get daily reports, go to the site's Settings tab, then Contacts, and turn on the "Daily Report" option for the contact who should receive them.
Alert settings are configured per site. Here's how to set them up:
If a payment fails (expired card, insufficient funds, etc.), Camera Hub shows an amber warning banner across the top of every page with a countdown timer. You have a short grace period to fix the issue before access is frozen — during that window, the dashboard still works normally.
Once the new payment goes through, the banner disappears automatically — you don't need to refresh.
If you're an admin, you can manage your team from the Admin panel. Here's what you can do:
Here's the step-by-step process for adding a new user:
Camera Hub has five built-in roles that control what each user can see and do:
| Role | What They Can Do | Access Level |
|---|---|---|
| Org Admin | Manage users, all sites, and settings for your organization | Entire organization |
| Admin | Manage sites, devices, and cameras they're assigned to | Assigned sites only |
| IT Tech | Run diagnostics, test cameras, and submit reports | Assigned sites only |
| Tech | View cameras and submit reports | Assigned sites only |
| Customer | View-only access — can see cameras but can't make changes | Assigned sites only |
Need something more specific? Organizations on Professional and Enterprise plans can create custom roles with exactly the permissions you need. For example, you could create a "Site Manager" role that can manage contacts and view logs but can't add devices. Set up custom roles from the Roles & Permissions tab in the Admin panel.
When creating custom roles, you can mix and match from 22 individual permissions. Here's what each one controls:
| Permission | What It Allows |
|---|---|
| Cameras | |
| View cameras | See the camera list and their online/offline status |
| Manage camera notes | Add notes on cameras and delete your own notes |
| Delete others' camera notes | Delete camera notes created by other users |
| Update camera criticality | Mark cameras as critical or non-critical |
| Ping cameras | Test camera connectivity on demand |
| Submit camera reports | Create formal camera issue reports |
| View camera logs | See the event history for cameras and devices |
| Manage camera groups | Create and manage camera location and power source groups |
| Sites | |
| View sites | See the site list and site details |
| Manage sites | Create, edit, and delete sites |
| Manage site notes | Add, edit, and delete notes on sites |
| Manage site contacts | Add, edit, and remove contact people and their alert settings |
| Manage site links | Add and remove reference links on sites |
| Devices | |
| View devices | See the device list and their settings |
| Manage devices | Add, edit, and delete recording devices |
| Users | |
| View users | See the list of users in your organization |
| Manage users | Invite new users, change roles, and remove users |
| Administration | |
| Access admin panel | Open the admin management area |
| View audit logs | See the history of all user actions in the system |
| Export data | Download data as CSV spreadsheet files |
| Manage roles | Create, edit, and delete custom roles |
The Admin Panel is the control center for your organization. It's where you manage your team, review who did what, customize roles, and handle billing. You'll find a link to it in your profile menu in the top-right corner of the dashboard — the link appears only if your role gives you admin access.
Once inside, you'll see a sidebar on the left with the different sections described below. What you see depends on your permissions — if a tab isn't available to your role, it simply won't appear.
The Overview tab is your organization's at-a-glance dashboard. It shows summary cards with the key numbers for your organization:
Use this view to quickly answer questions like "how many cameras do we have?" or "how many are offline right now?"
The Users tab lists everyone in your organization and lets you manage their accounts. The table shows each person's username, email, role, and which sites they can access.
From here you can:
See Users & Roles for a full walkthrough of invitations and the different role types.
The Audit Logs tab shows a complete record of everything that's happened in your organization — logins, site changes, device additions, exports, and more. Each row shows who did the action, what they did, when, and from which IP address.
Use the filters at the top to narrow things down by action type, user, or date range. Click Export CSV to download a spreadsheet for record-keeping or compliance.
For more on audit logs and event logs (which are a separate thing, per site), see Audit & Logs.
This tab is where you manage roles — the sets of permissions that control what each user can see and do. You'll see two groups:
To create a custom role:
For a full list of what each permission controls, see Users & Roles → Permissions Explained.
The Billing tab shows your current plan, usage, and payment info. You'll see:
To upgrade from Free Trial to Professional, use the upgrade button on this tab. You'll enter your card details through a secure Stripe form. Your access is unlocked as soon as the payment goes through.
Payment failure grace period. If a payment fails, Camera Hub shows an amber warning banner at the top of every page with a countdown. You have a 3-day grace period to update your card before access is frozen. Click Update Payment in the banner or on this tab to fix it.
Camera Hub keeps a complete record of everything that happens in the system. Every time someone logs in, changes a setting, adds a device, exports data, or performs any other action, it's recorded in the audit log with details about who did it, when, and from where.
Think of audit logs as a security journal — they help you track who did what and when, which is important for security and accountability.
If you have access to the Admin panel, you can browse the audit log and filter it by:
You can download audit logs as a CSV spreadsheet file for record-keeping, compliance, or sharing with your team. Each export is itself recorded in the audit log for accountability.
Separate from audit logs, Camera Hub also tracks camera and device events — like when a camera goes offline, comes back online, or when clock drift is detected. These event logs are specific to each site and can be found in the Explorer's Logs tab.
Each log entry has a severity level that tells you how serious it is:
Routine events: cameras coming online, scans completing, settings changed. Nothing to worry about.
Something to keep an eye on: clock drift on a device, slow responses, or partial connectivity issues.
Needs immediate attention: cameras going offline, devices unreachable, or server problems.
Good news: a problem that was previously reported has been resolved (camera back online, device reconnected).
Use the severity filter in the Logs tab to focus on specific types of events.
The Logs tab gives you several ways to find what you're looking for:
You can also export logs to a CSV spreadsheet using the Export button.
How long Camera Hub keeps your event logs depends on your plan:
| Plan | Log History |
|---|---|
| Free Trial | 7 days |
| Professional | 30 days |
| Enterprise | 365 days (1 year) |
Logs older than your plan's limit are automatically archived. You can still search them by turning on the "Use Archive" toggle. System audit logs (who did what) are kept for 365 days on all plans.
Camera Hub offers three plans to fit organizations of every size:
$0 / 30 days
$10 / 16 cameras / mo
Custom pricing
On the Professional plan, you automatically get a discount as you add more cameras:
| Number of Cameras | Discount |
|---|---|
| 1 – 128 cameras | Standard pricing |
| 129 – 256 cameras | 5% off |
| 257+ cameras | 10% off |
Example: Once you pass 128 cameras, the 5% discount applies to your total. At 257+ cameras, you get 10% off.
Every new organization starts with a free 30-day trial. When the trial ends:
Monitoring stops when the trial ends. Camera alerts and scans are paused while an organization is blocked. Upgrade before the trial expires to avoid gaps in monitoring coverage.
To upgrade from the Free Trial, contact your organization administrator or use the upgrade options shown on the trial expiry page.
Click your name or profile icon in the top-right corner to access your profile settings. From there you can:
Your password must include all of the following:
All requirements must be met. The form will not accept a password that is missing any of the above. Your password is stored with bcrypt hashing — even Camera Hub staff cannot see or recover it.
When you create a new account, you'll need to verify your email address before you can log in. Check your inbox for a verification link. If you don't see the email, check your spam/junk folder or request a new verification link from the login page.
Forgot your password? No problem — here's how to reset it:
Reset links can only be used once and expire after a short time. If yours has expired, just request a new one.
For security, Camera Hub automatically signs you out after 24 hours of inactivity. If this happens, just log in again. To stay signed in longer, check the "Remember me" box when logging in — this keeps you signed in for up to 30 days.
Camera Hub shows a What's New button in your profile dropdown. Click it any time to see a list of recent changes — new features, improvements, bug fixes, and removed items — each tagged so you can tell them apart at a glance.
When there's an update you haven't seen, an indigo "New" badge appears on the button, and a small pop-up appears in the corner of your screen. Click View updates on the pop-up to read the details, or dismiss it with the X button — either way, the update is marked as seen.
Click your profile icon in the top-right corner and select "Sign Out." This ends your session immediately and takes you back to the login page.